Projects

Troubleshooting initial installation

If the plugin is not appearing on the website that you installed the script on there are a few things that you can check to make sure that it is installed correctly.

  1. You MUST be logged into Morris for the plugin to appear and be verified. So if you are using a private tab, or a different browser to check the verification, make sure you are logged in to Morris on that browser.
  2. Make sure that the domain name on the first instruction on the “Let’s do this” step matches the website that you are installing it on. If you are using a subdomain that must also match.
  3. Ensure that the id tag towards the end of the script matches what is currently being displayed on the “Let’s do this” step.
  4. If you are still having issues with the install please feel free to contact us by using our contact form. We will be able to help you get started properly!